Frequently Asked Questions
Find answers about FORMÉ DECOR lighting products, orders, payments, delivery, replacements, and customer support.
Need more help?
Our support team can guide you with product selection, order support, bulk lighting requirements, and delivery queries.
Contact SupportProduct Guidance
Choose the right lighting for your room and interior theme.
Secure Checkout
Website ready for payment gateway and order confirmation.
Delivery Support
Track orders and manage delivery updates after integration.
Replacement Help
48-hour replacement support with mandatory opening video.
Product & Lighting
What type of lighting products does FORMÉ DECOR offer?+
FORMÉ DECOR offers premium table lamps and floor lamps in modern, cordless and decorative styles for homes and commercial interiors.
How do I choose the right light for my room?+
You can choose lighting based on room size, interior theme, brightness requirement, and product style. For living rooms, floor lamps work well for ambient light, while table lamps add focused warmth in bedrooms, studies and side tables.
Are the products suitable for luxury interiors?+
Yes. Our lighting collections are designed for premium homes, villas, apartments, hotels, offices, cafés, showrooms, and luxury interior projects.
Do product images show the actual product design?+
Yes. We show clear product images, close-up views, lifestyle images, and design details so customers can understand the look and finish before ordering.
Orders & Payments
How can I place an order on FORMÉ DECOR?+
You can browse products, open the product page, select quantity, add the item to cart, and proceed to checkout.
Can I order multiple lighting products together?+
Yes. You can add multiple table lamps and floor lamps to your cart and place a single order for them together.
Which payment options are supported?+
The website is ready for UPI, cards, net banking, wallets, and payment gateway integration such as Razorpay.
Will I receive order confirmation?+
Yes. After backend integration, customers can receive order confirmation through email, SMS, WhatsApp, or website account dashboard.
Shipping & Delivery
Do you provide delivery across India?+
Yes. FORMÉ DECOR can be configured for India-wide delivery based on courier and logistics integration.
How long does delivery take?+
Delivery time depends on product availability, location, and courier service. Standard delivery usually takes a few working days after order confirmation.
Are lighting products packed safely?+
Yes. Lighting products are packed carefully with protective packaging to reduce damage during transit, especially glass, crystal, and premium finish products.
Can I track my order?+
Yes. After an order is shipped, the tracking ID is emailed to the customer and can be checked from the order dashboard or the Track Shipment page.
Replacement & Support
Can I request a replacement?+
Yes, eligible damaged, defective, incorrect, or incomplete product claims can be raised within 48 hours of delivery. A clear, continuous, and unedited package-opening video is mandatory.
What should I do if I receive a damaged product?+
Contact support within 48 hours with your order details and the original continuous package-opening video. The video must begin before the sealed package is opened.
Do you support bulk or project orders?+
Yes. FORMÉ DECOR can support bulk lighting requirements for interior designers, hotels, cafés, offices, builders, and commercial projects.
How can I contact customer support?+
You can contact us through the Contact page, email, phone, or WhatsApp. Our team can help with product selection, order support, and project requirements.
Talk to our lighting support team.
We can help you select table lamps and floor lamps, table lamps, and premium lighting products for your space.