Your privacy matters to FORMÉ DECOR.
This Privacy Policy explains how we collect, use, protect, and manage customer information when you browse our website, place an order, contact support, or use our services.
Transparent data use for a safer shopping experience.
We use customer information only for order processing, support, delivery, payments, and better website experience.
Customer Information
We may collect your name, phone number, email address, billing address, shipping address, and order details to process your purchase.
Secure Handling
Your information is used carefully for order processing, customer support, delivery coordination, and website improvement.
Payment Safety
Payment information is handled through secure payment gateway providers. We do not store sensitive card or banking details on our website.
Cookies & Analytics
Cookies may be used to improve browsing experience, understand website performance, and show relevant product recommendations.
Information We Collect
When you visit FORMÉ DECOR or place an order, we may collect details such as your name, email address, phone number, shipping address, billing address, order history, product preferences, and communication details.
We may also collect technical information such as browser type, device information, pages visited, and website usage data to improve the website experience.
How We Use Your Information
We use your information to process orders, confirm payments, arrange delivery, provide customer support, send order updates, manage replacement requests, improve our website, and recommend relevant lighting and décor products.
Your details may also be used to contact you regarding your enquiry, bulk order request, project requirement, or support ticket.
Payments & Transactions
All online payments are processed through secure third-party payment gateway providers. FORMÉ DECOR does not store your full card number, UPI PIN, net banking password, or other sensitive payment credentials.
Payment gateway terms and privacy policies may apply separately when you complete a transaction.
Cookies & Tracking
Our website may use cookies and similar technologies to remember preferences, improve site performance, analyse visitor behaviour, and create a smoother shopping experience.
You can control or disable cookies from your browser settings, but some website features may not function properly without cookies.
Information Sharing
We do not sell your personal information. However, we may share required details with trusted partners such as courier companies, payment gateway providers, website service providers, and support partners only for order fulfilment and service delivery.
We may also disclose information if required by law, regulation, legal process, or government request.
Contact & Data Requests
If you want to update, correct, or request removal of your personal information, you can contact our support team through the Contact page.
We may verify your identity before processing any privacy-related request.
Policy Updates
FORMÉ DECOR may update this Privacy Policy from time to time. Any changes will be posted on this page with updated content. Customers are advised to review this page periodically.
Need help with your data or order information?
Contact our support team for privacy requests, order-related data, account information, payment support, or customer service queries.